Appointments - FAQ
N.B. The following FAQ apply to the website online appointment system only.
For any issues around the mobile phone app please visit the FAQ here or email firstname.lastname@example.org
Q: I'm having trouble signing in, even though I have registered online before.
Check that you are using the email address that you originally signed on with and try again. Alternatively see the question below to reset your password. If this does not work, please contact email@example.com
Q: I can't remember my password
Type in your email address and date of birth in the login screen and click on 'Forgot password'. A link will be sent to your email address where you can set your new password.
Q: It says I'm locked out of the account - what should I do?
We apologise for the inconvenience. Please email us at firstname.lastname@example.org with your Donor ID number and we will unlock your account. In the meantime you can call us on 0800 GIVE BLOOD (0800 448 325) to make your appointment.
Q: I get a warning that the page does not have a valid security certificate - what should I do?
This may be because you are using Firefox. Firefox users may need to add an SSL certificate exception to the Firefox so they can book an appointment. Information about how to do this is available at URL: http://support.mozilla.com/en-US/questions/786755(external link).
Searching for a place to donate and making an appointment
- Select a location with a confirmed date.
- Choose an available time slot for the date you have selected.
- Choose a specific time then click 'Confirm booking'.
- If you are logged in your booking will be confirmed; if you're not logged in you will be prompted to log in or sign up.
Q. How are locations displayed?
We only list mobile blood drives with confirmed dates. Locations are listed by distance from the location you searched for.
Q. How come there are unconfirmed locations?
Not all of our venues are confirmed. However, we try to display mobile blood drives for at least the next six months.
Q. I click on a mobile venue but can’t see any appointments.
Either we are not taking donations at this location on the dates selected or we are fully booked.
Q. Can I make appointments for another donation type (plasma, platelets, etc.)?
If you want to change your default donation type then they must contact us on 0800 4448325 and get a staff member to make that change for you.
Plasma and Platelet Donors
Q. Why can’t I see other blood drive schedules?
If you are logged in as a plasma or platelet donor you will only be able to see appointments at our Donor Centres (as these are the only places you can donate plasma and platelets). If would like to search for whole blood appointments you will need to log out.
Default donation location
To change your default donation location you can call us on 0800 448 325.
My Profile section
Q: If I update my email address and password details here will it automatically update my details held by NZ Blood Service?
Yes. Any updates you make on the online booking system will also update your details on the app and in our system.
Donation History section
Q: What is a Changeover Donation?
This is a donation where the blood flow was too slow or did not start. The nurse will remove the needle and, after asking your permission, will insert a brand new needle into your other arm to obtain your donation.
How come my donation history page is a different number to my donation count?
Your donation count may be different if you gave blood before New Zealand Blood Service was established in 1998.
If you are having trouble using the online appointment system and your question is not listed above, please email us at email@example.com
You can also call 0800 GIVE BLOOD (0800 448 325) to make your appointment.
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